F.A.Q:

Our F.A.Q is a work in progress, please feel free to contact us to answer any questions not covered here.

Q: Are all of your calls answered by operators physically located within the United States?

A: Yes, we do not outsource to offshore countries at all and we are proud to employ people right here in the US!

Q: I live in ____ can you offer service in my area?

A: We supply all of our customers with a toll-free number which you can forward your calls to from anywhere in the contiguous US 48 states. As long as you are forwarding your calls from a phone with the US 48, we can offer you service under our standard offerings. We can offer service to companies forwarding their phones from outside the US 48 using a non-tollfree number or VoIP but please contact us for details regarding service to companies outside the US. For our Canadian customers to the north we can offer a Canadian toll-free number for an additional flat service charge of $5.00 US/per month.

Q: Can you send my messages to my email address?

A: Yes, we can send messages to any email address including Blackberries, SMS cell phone accounts and more. As long as it's a standard email address your messages can be delivered to it.

Q: I would like my messages sent to my cell phone as an SMS message, can you do this?

A: Yes, as long as you provide us with the email address used to send SMS messages to your phone. Most providers supply their customers with this email address but you may have to call your provider to get it. There is no additional cost for this service as long as this is primary method of message delivery. Multiple delivery methods cost extra.

Q: Can you send my messages to a fax number?

A: This is something that is currently under development, please ask us about this to get a status if you need this feature.

Q: Do you offer call patch or virtual receptionist type services.

A: Yes, please see the Call Patch page or the Follow-Me Call Patch page.

Q: Can you have an operator call me each time I have a message and read the message to me?

A: This is normally called live dispatch or call patch. We do not currently offer this service but are considering it. If you wish to have this service, please ask a representative when signing up and we can let you know the availability of this feature.

Q: Do you offer 24 hour service?

A: For cost reasons we are not a 24 hour service, we feel that most people that call a business at say 3am expect to get voice mail. It's most important to have your calls answered by a live operator during your normal business hours plus a few hours before or after. Not paying operators to sit at a phone with no calls all night allows us to offer a service that is priced more reasonably for all of our customers. We realize that some business such as doctors need 24 hour service and we can't offer service to them for this reason. There are many services that can offer 24 hour service to the small percentage of businesses that need it. We are able to set ourselves apart with our unique low monthly commitment pricing packages and overall service offering by choosing to not offer services 24/7. Prestige Messaging does offer live answering of your calls from 9am-9pm US Eastern time which of course is 8am-8pm Central, 7am-7pm Mountain and 6am-6pm Pacific.

Q: How long does it take to get my account setup?

A: No more than one business day from the time we have all of your information. Typically accounts are setup within a few hours of receiving all needed information.

Q: Do you offer call center type services such as sales reps, scripting of operators, tech support, order taking etc?

A: Please contact us regarding any special needs or setup you require. We do offer some of these services but it's always best to discuss with a representative to be sure.

Q: Do you offer Bi-Lingual services?
 

A: Not at this time but we do have plans to offer English/Spanish services in the future.